Close

Search

Refund & Cancellation Policy

Effective Date: 27 October 2026

At ARANGA, we aim to provide clear product information and a reliable purchasing experience for our digital templates and downloadable resources.

1. Digital Products

ARANGA primarily offers digital products delivered electronically. Because downloadable products may be accessed or copied after delivery, certain change-of-mind refunds may be restricted where legally permitted and where the applicable terms were disclosed before purchase.

This policy does not exclude any refund, replacement, or other remedy required by applicable law.

2. Circumstances for Refund Requests

Customers may contact us to request a refund in circumstances including:

  • Duplicate payment for the same order.
  • Payment completed but the purchased product was not delivered.
  • A download is corrupted or inaccessible and the problem cannot be resolved within a reasonable time.
  • A product materially differs from its published description.
  • Other circumstances where a refund or remedy is required by applicable law.

Refund requests are reviewed according to the circumstances of the order and applicable legal requirements.

3. How to Request a Refund

To request a refund, email arangaonline@gmail.com with:

  • Your order ID.
  • The email address used for the purchase.
  • The product name.
  • A description of the issue.
  • Relevant transaction details, if available.

Please do not send your card security code, UPI PIN, or banking password.

4. Review and Processing Time

We aim to review refund requests within 3–5 business days.

If a refund is approved, it will be initiated through the applicable payment or refund process. The time taken for the funds to appear in your account may depend on the payment provider and your bank.

5. Cancellations

Digital orders may be processed immediately after successful payment. If you wish to cancel an order, contact us as soon as possible.

Cancellation and refund eligibility will depend on the order status, delivery or access to the product, the terms disclosed before purchase, and applicable law.

6. Download and Technical Problems

If you cannot access a purchased file, please contact us before submitting a payment dispute where reasonably possible. We will make reasonable efforts to restore access or provide an appropriate remedy.

7. Contact Us

For refund, cancellation, or payment-related enquiries, contact:

ARANGA Customer Support

Email: arangaonline@gmail.com

Website: https://www.aranga.in/contact-us